Shipping Policy

Last Updated: 25 August 2026

At Scavenger Supplies, we are committed to providing reliable and efficient delivery of our products throughout Australia. This Shipping Policy explains how orders placed through www.scavenger.com.au are processed, shipped and delivered.

1. Shipping Locations

We currently offer delivery to locations throughout Australia.

Some products may have delivery restrictions due to their size, weight, dangerous goods classification, or specific transport requirements. If additional freight arrangements are required, we will contact you before dispatch.

For large, bulky, palletised or specialised items, freight may be arranged separately from standard parcel delivery.

2. Order Processing

Orders are generally processed during normal business hours, Monday to Friday, excluding Western Australian public holidays.

Orders will generally be dispatched once payment has been received and the products are confirmed as available.

While we aim to process orders promptly, processing times may vary depending on:

• Product availability
• Order size and quantity
• Special-order or customised products
• Freight requirements
• Dangerous goods or specialised transport requirements
• Supplier availability

If there is an unexpected delay with your order, we will make reasonable efforts to contact you and provide an updated estimated dispatch or delivery timeframe.

3. Delivery Times

Delivery times depend on the destination, freight provider, product availability and the type of delivery selected.

Estimated delivery timeframes are provided as a guide only and are not guaranteed unless specifically agreed in writing.

Delivery may take longer during:

• Public holidays
• Peak trading periods
• Severe weather events
• Remote-area deliveries
• Freight network disruptions
• Unforeseen transport delays

Once an order has been collected by the freight carrier, delivery is subject to the carrier's operating network and conditions.

4. Shipping Costs

Shipping costs are calculated based on factors including:

• Delivery location
• Product type
• Product weight and dimensions
• Number of items ordered
• Pallet or freight requirements
• Delivery service selected

Where possible, applicable shipping charges will be displayed during the checkout process.

For large, bulky, palletised, specialised orders or dangerous goods Scavenger Supplies may need to provide a separate freight quotation. If the freight cost differs significantly from the amount calculated online, we will contact you before dispatch.

5. Freight for Large or Bulky Items

Certain products cannot be shipped using standard parcel services due to their size, weight or transport requirements.

These products may require:

• Pallet freight
• Tailgate delivery
• Specialised transport
• Commercial delivery arrangements
• A suitable delivery address with appropriate access

Additional freight charges may apply.

If special delivery arrangements are required, we will contact you to confirm the requirements before dispatch.

6. Dangerous Goods and Restricted Products

Some fire protection products and related equipment may be classified as dangerous goods or require specialised transportation, an additional invoice will be sent with dangerous goods shipping invoice as this is charged at an extra rate. 

Where applicable, these products will be shipped in accordance with relevant transport requirements and carrier conditions.

This may result in:

• Additional freight charges
• Different delivery timeframes
• Delivery restrictions
• Requirements for a suitable delivery address

We reserve the right to contact you before dispatch if additional freight arrangements are required.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please ensure that your delivery address includes:

• Business or residential address
• Street number and street name
• Suburb
• State
• Postcode
• Company name, where applicable
• Contact name and telephone number where required

Scavenger Fire & Safety is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If an order needs to be redirected because an incorrect delivery address was provided, additional freight charges may apply.

8. Business Deliveries

For deliveries to commercial or industrial sites, customers should ensure that the nominated delivery address can safely receive the goods.

Where required, please provide information regarding:

• Site access
• Loading docks
• Forklift availability
• Delivery hours
• Site contact details
• Security or access requirements

Additional charges may apply where a carrier is required to make additional delivery attempts or special delivery arrangements.

9. Tracking

Where tracking is available, tracking information will generally be provided once your order has been dispatched.

Tracking information is supplied by the freight provider and may take some time to become active after the order has left our premises.

Customers can use the tracking information to monitor the progress of their delivery.

10. Delayed Deliveries

While we work with freight providers to deliver orders as quickly as possible, Scavenger Fire & Safety cannot guarantee delivery dates where delivery is being performed by an external carrier.

If your order has not arrived within a reasonable timeframe, please contact us so we can investigate the delivery with the relevant freight provider.

If we are unable to supply an order within the applicable timeframe, we will work with you to provide an appropriate solution in accordance with the Australian Consumer Law.

11. Lost or Damaged Deliveries

Please inspect your delivery as soon as reasonably possible after receiving it.

If your order appears to have been damaged during transit, please contact us as soon as possible and provide:

• Your order number
• Details of the damage
• Photographs of the packaging
• Photographs of the damaged product
• Any relevant delivery documentation

We will investigate the matter with the freight provider and work with you to resolve the issue.

Nothing in this Shipping Policy limits or excludes any rights you may have under the Australian Consumer Law.

12. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact Scavenger Fire & Safety as soon as possible.

Please provide your order number and details of the issue so that we can investigate and arrange an appropriate resolution.

13. Authority to Leave

Where a delivery service offers an authority-to-leave option, customers may choose to have their goods left at the nominated address.

Customers should consider the security and suitability of the location before selecting this option.

For valuable, bulky, commercial or specialised equipment, we may require a signature or other delivery confirmation.

14. Click & Collect

Where Click & Collect is offered for a particular product, collection instructions will be provided after the order has been processed.

Customers must wait until they receive confirmation that their order is ready for collection before attending the nominated collection location.

A suitable form of identification and order confirmation may be required when collecting an order.

15. International Shipping

International shipping is not automatically available for all products.

If you require delivery outside Australia, please contact Scavenger Fire & Safety before placing your order so we can determine whether the requested products can be exported and provide a freight quotation.

International orders may be subject to additional freight charges, customs requirements, taxes, duties, permits and import restrictions.

Any applicable international charges are the responsibility of the customer unless otherwise agreed in writing.

16. Products on Backorder or Special Order

Some products may be temporarily unavailable, made to order or sourced specifically for a customer.

Where an item is unavailable at the time of purchase, we will provide an estimated timeframe where reasonably possible.

If a significant delay occurs, we will contact you to discuss the available options.

17. Changes to Orders

If you need to change your delivery address or modify your order, please contact us as soon as possible.

Once an order has been dispatched, we may be unable to make changes to the delivery address or order contents.

Additional freight or administration charges may apply where changes are possible after dispatch.

18. Australian Consumer Law

This Shipping Policy is intended to operate alongside, and does not replace, your rights under the Australian Consumer Law (ACL).

Nothing in this policy is intended to exclude, restrict or modify any rights, remedies, guarantees or protections that cannot legally be excluded under Australian law.

Australian Consumer Law provides consumers with certain guarantees when purchasing goods and services, and businesses must comply with these requirements.

19. Contact Us

If you have any questions regarding shipping, delivery or an existing order, please contact Scavenger Supplies through the contact details provided on Scavenger.com.au.

We are committed to providing reliable service and will work with our customers to resolve delivery issues as quickly as reasonably possible.

Scavenger Supplies
8 Panton Road Greenfields WA 6210 08 95842500
sales@scavengersupplies.com.au
www.scavenger.com.au

Please Note: Delivery timeframes, freight charges and carrier availability may vary depending on the product and delivery location. We recommend confirming freight requirements with Scavenger Supplies before placing large, urgent or specialised orders.