Returns & Refunds Policy

Last Updated: 7 September 2026

At Scavenger Supplies, we want you to be completely satisfied with your purchase. If you need to return a product, our Returns & Refunds Policy outlines the circumstances in which returns, exchanges and refunds may be available.

This policy applies to purchases made through www.scavenger.com.au.

1. Change-of-Mind Returns

Scavenger Fire & Safety may accept returns where you have simply changed your mind, subject to the following conditions:

• The return must be requested within 14 days of receiving the product.
• The product must be unused, unopened and in its original saleable condition.
• The product must be returned in its original packaging, where applicable.
• All labels, accessories, manuals and included components must be returned.
• You must provide proof of purchase.
• Return freight costs are the responsibility of the customer, a return freight invoice, and shipping label via original email provided on initial purchase.  
• Any original delivery or freight charges are non-refundable for change-of-mind returns.

Scavenger Supplies reserves the right to refuse a change-of-mind return where the product does not meet these conditions.

Change-of-mind returns do not affect your rights under the Australian Consumer Law.

2. Products That Cannot Be Returned for Change of Mind

Due to the nature of certain products, some items may not be eligible for change-of-mind returns. This may include:

• Custom-made or specially manufactured products
• Products specifically ordered or sourced for the customer
• Cut-to-size or modified products
• Products that have been installed, used or altered
• Products that have been personalised or customised
• Products that are damaged due to misuse, incorrect installation or improper handling
• Products that are no longer in a saleable condition
• Certain hygiene, safety or protective products where return is unsuitable for health or safety reasons

If you are unsure whether a product can be returned, please contact us before placing your order.

3. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective, unsafe, does not match its description, or is not fit for its intended purpose, please contact us as soon as possible.

We may request photographs, videos, product details or other information to help us assess the issue.

Where a product is found to have a problem covered by the Australian Consumer Law, Scavenger Supplies will provide an appropriate remedy in accordance with your legal rights. Depending on the circumstances, this may include a repair, replacement or refund.

Where required under Australian Consumer Law, reasonable return or collection costs will be covered by Scavenger Supplies.

4. Incorrect Product Supplied

If we have supplied you with the incorrect product, please contact us within 7 days of delivery.

Where the incorrect product was supplied due to an error by Scavenger Supplies, we will work with you to arrange the return and replacement of the product.

The incorrect product should not be used or installed where possible.

5. Products Damaged During Delivery

Please inspect your order as soon as it is received.

If your product has been damaged during transit, please notify us as soon as reasonably possible and provide photographs of:

• The damaged product
• The product packaging
• Any visible damage to the shipping carton or packaging
• The delivery label

We will assess the claim and liaise with the relevant freight provider where required.

Please retain the original packaging until the matter has been resolved.

6. Return Approval

Do not send products back to Scavenger Supplies without first contacting us and receiving return instructions.

Unauthorised returns may cause delays in processing your request.

To request a return, please contact our team with:

• Your order number or proof of purchase
• Product name and/or product code
• Reason for the return
• Details of the issue, where applicable
• Photographs or other supporting information, if requested

Once your return has been approved, we will provide instructions regarding where and how the product should be returned.

7. Inspection of Returned Products

Returned products may be inspected upon receipt to determine whether they meet the requirements of this policy and whether a fault or other issue exists.

For change-of-mind returns, products must be returned in their original saleable condition.

Where a product is returned because of an alleged fault or defect, Scavenger Supplies, may assess the product to determine the appropriate remedy.

8. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method.

Processing times may vary depending on your payment provider or financial institution, please allow upto 7 business after the refund is approval in writing from Scavenger Supplies.

Where a refund is provided under the Australian Consumer Law, it will be provided in accordance with the requirements of that law.

9. Exchanges

Where appropriate, we may offer an exchange for an alternative product.

Exchanges are subject to product availability and may be subject to price differences.

An exchange offered for a change-of-mind return is separate from any remedy you may be entitled to under the Australian Consumer Law.

10. Special Orders and Commercial Purchases

Products that are specially ordered, custom manufactured, sourced specifically for a customer, modified, cut to size or supplied specifically to meet a customer's requirements may be subject to additional return conditions.

For commercial, trade, project or bulk orders, return arrangements may differ depending on the nature of the product and the agreed terms of sale.

Please contact our team before returning any specially ordered or project-specific product.

11. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot legally be excluded, restricted or modified.

Australian Consumer Law provides consumers with automatic consumer guarantees. Depending on the circumstances, these guarantees may provide rights to a repair, replacement, refund or other remedy where a product does not meet the required guarantees.

Our change-of-mind return policy does not limit or replace your rights under the Australian Consumer Law.

12. Contact Us

If you have any questions regarding a return, refund or exchange, please contact the Scavenger Supplies team.

Scavenger Supplies

Website: www.scavenger.com.au
Email: sales@scavengersupplies.com.au

Please include your order number and relevant product details so we can assist you as quickly as possible.