Q: I HAVE AN URGENT ORDER, HOW FAST CAN YOU SUPPPLY YOUR PRODUCTS?

For urgent orders, Scavenger Supplies prioritizes swift delivery to ensure your safety needs are met promptly. Our delivery times vary based on factors such as product availability, location, and shipping method. However, we strive to fulfill urgent orders as quickly as possible. Please contact our customer service team directly for expedited assistance with your order.

Q: WHAT LOCATIONS CAN YOU SUPPLY?

Scavenger Supplies provides supply and delivery services to a wide range of locations.

We serve customers across all of Australia. Whether you’re located in a metropolitan area or a remote region, we aim to meet your needs efficiently. If you have specific questions about delivery to your location, please don’t hesitate to reach out to our customer service team for assistance.

Q: HOW CAN I TRACK MY ORDER?

Tracking your order with Scavenger Supplies is simple and convenient. Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This email will include a tracking number and a link to our shipment tracking portal. By clicking on the link or entering the provided tracking number on our website, you can easily monitor the status and whereabouts of your order in real-time.

If you encounter any issues or have questions about tracking your order, our dedicated customer service team is here to assist you every step of the way. Feel free to reach out for personalized support.

Q: HOW DO I KNOW WHAT EQUIPMENT WILL BEST SUIT MY NEEDS?

Choosing the right equipment for your needs is crucial, and Scavenger Supplies is here to help you make informed decisions. Here are a few steps you can take to ensure you select the most suitable equipment:

1. Assess your requirements: Start by identifying your specific safety needs and the potential risks in your environment. Consider factors such as the type of hazards present, the size of the area to be protected, and any regulatory requirements that may apply.
2. Consult our experts: Our team of experienced professionals is available to provide expert advice and guidance tailored to your unique situation. Whether you’re unsure about which type of fire extinguisher to choose or need assistance with designing a comprehensive safety plan, we’re here to help.
3. Explore our product range: Take some time to browse through our extensive selection of fire and safety equipment. Our website features detailed product descriptions, specifications, and customer reviews to help you make informed choices.
4. Consider customization options: In some cases, off-the-shelf solutions may not fully meet your requirements. If you have specific needs or preferences, we offer customization options to tailor our products to your exact specifications.
5. Take advantage of our resources: We provide educational resources, such as articles, guides, and a downloadable basic audit form, to help you better understand fire and safety equipment and best practices. Feel free to explore these resources to enhance your knowledge and make confident decisions.

Q: I HAVE A LARGE QUANTITY ORDER, CAN I RECIEVE A WHOLESALE DISCOUNT?

Yes, Scavenger Supplies offers corporate discounts for large quantity orders. We understand the importance of equipping your organization with the necessary fire and safety equipment while staying within budget.

To inquire about wholesale discounts or discuss pricing options for your large quantity order, please contact our dedicated sales team or apply for a wholesale account online. We’ll work closely with you to provide competitive pricing and ensure you receive the best value for your investment in safety.

Q: DO YOU OFFER DISCOUNTS FOR OR NON-PROFIT ORGANIZATIONS?

Yes, we offer special discounts for non-profit organizations. We understand the importance of supporting these entities in their efforts to enhance public safety and disaster preparedness. To learn more about eligibility criteria and available discounts, please contact our sales team for further assistance. Alternatively, apply for a wholesale account online.

Q: What payment methods do you accept?

At Scavenger Supplies, we offer a variety of convenient payment options to accommodate our customers’ preferences. We accept major credit cards, including Visa, Mastercard, and American Express. For corporate/wholesale clients, we also offer invoicing options with flexible payment terms.

Q: DO YOU PROVIDE INSTALLATION SERVICES FOR YOUR FIRE EQUIPMENT?

Yes, we offer installation services to ensure that our customers can effectively use and maintain their fire and safety equipment. Our experienced technicians can install your product and further conduct basic onsite training sessions tailored to your specific needs, covering topics such as proper equipment usage, maintenance procedures, and emergency response protocols.

Please enquire for any installation services you may require.

Q: DO YOU OFFER MAINTENANCE SERVICES FOR FIRE EQUIPMENT?

Yes, we provide comprehensive maintenance services for all types of fire equipment, including fire extinguishers, fire alarms, fire panels, emergency lighting systems and more. Our team of trained technicians can perform routine inspections, testing, and maintenance to ensure that your equipment remains in optimal working condition and compliant with relevant safety regulations. Contact us here about your servicing requirements.

Q: WHAT IS YOUR RETURNS POLICY

We want you to be completely satisfied with your purchase from Scavenger Supplies. You can see our returns policy here

Q: WHAT CERTIFICATIONS AND STANDARDS DO YOUR PRODUCTS/SERVICES MEET?

We are proudly Triple AAA Assured, JAS-ANZ certified, BAL-20 Certificed and FPA Gold Members.

Our products meet stringent industry standards and are certified by relevant regulatory bodies. We prioritize safety and quality assurance in all our offerings, ensuring that our equipment complies with local, national, and international regulations.

Q: CAN I PLACE AN ORDER OVER THE PHONE?

Yes, you can place an order over the phone with one of our friendly customer service representatives.

Simply call our toll-free number (08) 9580 2500 during our business hours, and one of our team members will be happy to assist you with your order. Please have the product details and payment information ready when you call.

Q: WHAT SHOULD I DO IN CASE A PRODUCT IS DEFECTIVE OR MALFUNCTIONS?

If you encounter any issues with a product you’ve purchased from us, please contact our customer service team immediately for assistance. We stand behind the quality of our products and will work swiftly to resolve any defects or malfunctions. Depending on the nature of the issue, we may offer troubleshooting guidance, arrange for a replacement, or provide warranty support as applicable.

Q: HOW DO I CONTACT SCAVENGER SUPPLIES FOR ANY OTHER ENQUIRIES?

Click here for your Contact Page